Privacy Policy
This Privacy Policy explains how Pacific Jackpot Harbour ("Pacific Jackpot Harbour", "we", "us" or "our") collects, uses, discloses and protects your information when you access or use the social gaming entertainment platform operated at PacificJackpotHarbour.com (the "Platform").
Pacific Jackpot Harbour is an interactive social casino website offering free-to-play slot-style games designed for entertainment audiences in New Zealand. All gameplay uses virtual credits only and no real-money wagering or financial prizes are provided.
1. Controller and Contact Details
The entity responsible for your personal information is:
Pacific Jackpot Harbour
82 Lambton Quay
Wellington 6011
New Zealand
Email: support@PacificJackpotHarbour.com
2. Scope of this Policy
This Policy applies to information we collect when you:
- access or use the Platform via web or mobile;
- create or manage an account;
- participate in games, leaderboards, and community features; or
- contact us or otherwise interact with our services.
3. Information We Collect
3.1 Information you provide directly
- Account details: username, display name, encrypted password, and email address.
- Profile and community data: avatar, preferences, and content submitted in chats or community spaces.
- Support data: information you provide when contacting support or giving feedback.
3.2 Information collected automatically
- Usage data: games played, session length, virtual coins earned/spent, achievements, leaderboard participation.
- Device/log data: IP address, browser type/version, device identifiers, OS, timestamps, error logs.
- Cookies and similar technologies: data collected via cookies and similar tools (see Section 6).
3.3 Information from third parties
- social sign-in or identity providers, where used;
- analytics providers to understand Platform performance.
4. How We Use Your Information
- to provide, operate, and maintain the Platform;
- to manage user accounts and authentication;
- to personalise experiences, including themed slot content and promotions;
- to communicate service-related information and respond to enquiries;
- to analyse Platform performance, fix issues, and improve our services;
- to prevent fraud, abuse, and security incidents; and
- to comply with legal obligations and respond to lawful requests.
5. Legal Bases for Processing (where applicable)
Where data protection law requires a legal basis, we rely on performance of a contract, legitimate interests, consent (where required), and compliance with legal obligations.
6. Cookies and Similar Technologies
We use cookies to remember preferences, enable core features, and understand how users interact with the Platform. You can manage cookies via browser settings, though disabling them may limit some functionality.
7. Sharing Your Information
We do not sell your personal information. We may share data with:
- service providers (hosting, analytics, security, communications);
- professional advisers (such as legal or accounting);
- authorities where required by law or to protect rights and safety; and
- successors in the event of a lawful merger, acquisition, or reorganisation.
8. International Transfers
If data is processed outside New Zealand, we apply appropriate safeguards where required by law to protect your information.
9. Data Retention
We keep personal information only as long as necessary for the purposes described in this Policy, including providing the Platform, meeting legal obligations, resolving disputes, and enforcing rights. We then delete or anonymise data where appropriate.
10. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your data, and to withdraw consent where processing is based on consent. In New Zealand, rights may arise under the Privacy Act 2020.
11. Children and Minimum Age
The Platform is intended for adults aged 18 or older (or the age of majority in your jurisdiction). We do not knowingly collect data from under-age users and will delete such data if we become aware of it.
12. Security
We implement reasonable technical and organisational safeguards to reduce the risk of unauthorised access or loss, but no system can be guaranteed fully secure.
13. Virtual Credits and No Real-Money Gambling
All games on the Platform operate with virtual credits only. No deposits, financial transactions, or real-money betting are offered. Gameplay is for entertainment purposes.
14. Third-Party Links
The Platform may link to third-party sites or services. Their privacy practices are governed by their own policies, which we recommend reviewing.
15. Changes to this Policy
We may update this Privacy Policy periodically. The "Last updated" date above reflects the most recent revision.
16. Contact Us
Pacific Jackpot Harbour
82 Lambton Quay
Wellington 6011
New Zealand
Email: support@PacificJackpotHarbour.com